Refund policy

All First Market Beef orders are shipped with “No Signature Required” service through FedEx. This means the driver will deliver your package directly to your doorstep without needing anyone to sign. For apartments or shared buildings, FedEx will typically leave the package in the lobby, mailroom, or another designated delivery area.

Because our products are perishable, it is very important that someone is available to bring the package inside as soon as possible after delivery. We strongly recommend that you plan ahead to ensure someone will be home on delivery day.

Please note that First Market Beef is not responsible for packages that are lost, stolen, or left unattended after FedEx marks them as delivered. This includes situations where a package sits outside for an extended period or is delivered to a lobby without someone promptly retrieving it.

For gift shipments, we encourage you to notify the recipient in advance so they can expect the package and bring it inside quickly.

Our goal is for every box of beef to arrive safely, cold, and ready for your freezer. By making arrangements to receive your package promptly, you’ll help us ensure the highest quality and safety of your order.

Due to the perishable nature of our products, we cannot accept returns.